Welcome to FDR's New Support Ticketing System
If you are experiencing an issue with your phone line please place a ticket with the room number and extension. Thank you.Our new support ticketing system will streamline your support requests and allow you to check on your ticket status.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
A valid email address with an @schools.nyc.gov or an @fdrhs.org domain is required to submit a ticket.
You MUST open a ticket to receive support. Personal owned devices are not supported by the school's IT department.